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Frequently Asked Questions
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Q: How
long does grooming take?
Q: How
much will it cost?
Q: Can
I stay and watch?
Q: Do
you tranquilize pets before you bathe or groom them?
Q: Can
you groom my dog without giving them a bath?
Q: Do
you have a Do-It-Yourself dog wash area?
Q: Do
you require proof of shots to groom my dog?
Q: What
kind of shampoo do you use?
Q: Do
you groom cats?
Q: I
have a new puppy. What do I need to know?
Q: What
kind of maintenance should I be doing at home?
Q: What
is a mat/matting?
Q: Why
does my dog itch after grooming?
Q: Can
I drop off my dog earlier than 8:00?
Q: What
if I can’t pick my dog up by 4:00?
Q: I have a
new puppy. What do I need to know?
A:
The first visit is of utmost importance. We recommend this be at about
4 months, after the third round of shots. At this visit, puppy will get
a bath, be introduced to the dryer, brushed out, and nails
trimmed. Trimming around the eyes, feet, and rear will be done as long
as puppy is comfortable. Keeping this experience positive is the
ultimate goal. A grooming shop is a new, and sometimes overwhelming
environment for a young dog. Early exposure is important to the dog’s
future comfort with the grooming process.
Q: How long does grooming take?
A:
On average, 3-4 hours. Depending on the breed and style
of grooming.
Q: Can I stay and watch?
A:
No. We have found that when parents watch, we have less control over
the dog. We need them to be focused on us to ensure total
control
and safety during the grooming process.
Q:What kind of maintenance
should I be doing at home?
A:
All breeds are individual in their home grooming care. We
recommend routine brushing and combing at least weekly, as well as, ear
cleaning and teeth brushing. We will be glad to instruct you on the
best process for your
dog's home grooming needs.
Q: What is a mat/matting?
A:
A matt is a clump or layer of tangled hair, dead and/or
healthy.
Matting occurs from tangling of the hair shafts commonly caused by lack
of proper brushing, excessive chewing and biting, bathing or swimming
without brushing the coat first, as well as changes in the
dogs age and health of the skin and coat.
Q: Why does my dog itch after
grooming?
A:
Switching to a shampoo that is more suitable for you dog’s skin type
will usually help. But this can be a guessing game. Consider the time
of the year, diet, fleas, as these can also play a key role in why a
dog might be itchy. Discussing this with your groomer and veterinarian
is recommended.
Q: How much will it cost?
A:
See Rates
& Services for your
dog's grooming needs.
Q: Can you groom my dog without
giving them a bath?
A:
There is very little grooming that can be done without a properly
cleaned and dried coat. In order to maintain the quality we promise, it
is imperative that we bathe every dog we groom.
Q: Do you require proof of
shots to groom my dog?
A:
Although we do not require vaccination records to groom your dog, our
grooming contract requires that rabies, DHLPP and Bordatella
vaccinations are current. Proof of vaccinations shall be provided upon
request.
Q: Do you have a Do-It-Yourself dog
wash area?
A:
We are not a self-service dog wash and do not have a DIY dog wash area.
We strive to provide exceptional, full-service dog
grooming
in a relaxed and stress-free environment. A DIY area is not conducive
to the atmosphere we strive to create for your dog.
Q: Do you tranquilize pets before
you bathe or groom them?
A:
No. We attempt to work with all dogs, including fearful ones. We pride
ourselves in this practice. However, if your dog and our staff just
can't come to an understanding, we'll likely recommend some kind of
veterinary assistance. The vet may offer a mild sedative as a last
resort. Medications can help prevent injuries to the dog and groomers
and reduce the dog's stress level.
Q: What kind of shampoo do you use?
A:
All of the shampoos and conditioners we use are of professional-grade
quality. If your dog has been prescribed a special shampoo, please
bring the shampoo and any veterinary instructions with you when you
visit. We will be more than happy to bathe your dog with your
prescribed shampoo. If your dog has any known
allergies, please
inform us of this prior to your visit. We have
hypo-allergenic
products available. We keep detailed records of each grooming, so we
can tell you exactly what types of products were used, should you or
your vet need this information.
Q: Do you groom cats?
A:
No. We specialize in dogs. Cats often make nearby dogs too anxious to
groom properly. We recommend that you seek a Professional Cat
groomer.
Q: Can I drop off my dog earlier than
8:00?
A:
Yes. Please let us know at the time you make your appointment. We will
make arrangements to have staff available as early as 7:30am. Some of
our clients’ pets need to be dropped off early due to work, so we try
to accommodate them as best we can.
Q: What if I can’t pick my dog up by
4:00?
A:
We understand that traffic and other circumstances can delay our
clients. Please call us promptly if you feel you may
be late. Keep in mind that after 4:00pm, our staff is on over-time and we are not a boarding
facility. There may be a fee of up to $20 depending on the
length of time and circumstances involved. We
also know that life emergencies can happen. In the event that an owner
simply cannot arrange pick-up for their dog, one of our staff
will
care for them for the evening (or until arrangements can be made to
return them home safely). A boarding fee will apply.
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